1. Try before you pay
Every account starts on the Free plan, so you can create real quotations, invoices and receipts before choosing a paid plan. Please use it to check that Invoicing HQ fits your business.
2. Cancelling
- You can cancel a paid plan at any time from Billing in your dashboard.
- Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for.
- Card subscriptions renew automatically until cancelled. Mobile money subscriptions never renew automatically — simply do not pay the next payment link.
- After the paid period ends, your documents stay available to view and download.
3. Refunds
Subscription payments are non-refundable, including for partly used billing periods, unused document allowances and one-time allowance extensions. Cancelling does not trigger a refund.
We will refund in full, to the original payment method:
- a duplicate charge for the same billing period;
- a charge made after you cancelled, caused by an error on our side;
- a charge for a period in which the Service was unavailable to you for a prolonged time because of a fault on our side;
- any refund required by Kenyan consumer protection law.
4. How to request a refund
Email support@invoicinghq.com from the address on your account within 30 days of the charge. Include the date, amount and the payment reference from your receipt or Paystack confirmation. We aim to reply within 5 business days.
Approved refunds are issued through Paystack to the card or mobile money account you paid with. How long they take to appear depends on your bank or mobile money provider, typically 5 to 10 business days for cards.
5. Before you dispute a charge
If something looks wrong on your statement, please contact us first — we can usually sort it out faster than a chargeback. Remember that until US dollar billing is available, subscriptions are charged in Kenyan Shillings at the amount shown at checkout.
See also our Terms of Service.